Returns & Refunds

Overview

Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods you wish to return. You will not be entitled to a refund of any costs you incur in returning the item to us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a proof of purchase.

There are certain situations where only partial refunds will be issued:

A new item that has been opened.
Item is showing obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Please do not send your item(s) back to the label or manufacturer. A return address will be provided once the return has been authorised.

Returning damaged goods

If you’ve received a damaged or faulty item then please message us here and we’ll arrange a return, with postage costs covered, and will issue a full refund on receipt. Damaged goods must be returned within 30 days of purchase.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email to check we have another copy as this won’t always be possible.

Refunds

Once your return has been received and inspected, we’ll send you an email to notify you that we have received your returned item.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment, usually within 4-5 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at he**@***********co.uk

Shipping returns

Unless your item is damaged or faulty, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, please use a trackable shipping service.